If a client cancels the service before work starts, the full amount paid will be refunded.
Example: If a client books a tender service and cancels at least 48 hours before the service starts and before any work begins, the full payment will be refunded. The refund will be processed within 5–7 working days.
Once work has started, the payment becomes non-refundable.
Example: If a tender requires a turnover certificate and the client is unable to arrange it before the deadline, and later requests a refund from the consultancy, the payment will not be refunded, as all required documents must be arranged by the client.
Example: If tender work has already started and the client later decides not to continue due to reasons such as a partner leaving the business, a change in business plans, or deciding not to participate in the tender, the payment will not be refunded.
Example: If a tender is rejected by the department, technically disqualified during evaluation, or if there are errors in the documents provided by the client, the service fee will not be refunded. Similarly, if there are technical issues on government portals or payment gateway/bank processing issues, TenderJunction will not be responsible for refunds.
If a client pays in multiple parts, installments, or partial payments, those payments will not be eligible for any refund in the future.
Example: If a service costs ₹10,000 and the client pays ₹5,000 first and ₹5,000 later, the payment will not be refunded once work starts.
Clients requesting a refund must send an email with the following details:
Email: sales@tenderjunction.com
Refund verification may take 5 to 7 working days.
If approved, the refund will be processed within 45 to 60 days depending on company management.
The Junction Where Vision Meets Action
